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KENYA HIGHLIGHTS
Nairobi City Excursions and Short Safaris
TANZANIA HIGHLIGHTS
UGANDA HIGHLIGHTS
Volunteer in Western Kenya

African Home Adventure Safari recognize that everyone has a different travel preferences and Budget, and we have a unique style of travel for everyone who wants to add value to their holidays. You choose the style that best suits you.

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Kenya Cultural and Social Experience
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Best of Kenya Adventure Safari
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Maasai Mara and the Rift Valley Lakes
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Southern Kenya at a glance
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Kenya Luxury Experience
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Kilimanjaro on the background
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Kenya best family Safari
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East Africa Route Explorer
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Kenya and Tanzania Travel guide
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Western Kenya Circuit
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Turkana Special via Chalbi desert
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Kenya’s the great Rift Valley system
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Africa’s highest point

 

 

HOW TO GIVE YOUR FEEDBACK

At African Home Adventure limited, we believe that working should not only be easy, but that dealing with us on a face-to-face basis, should also be a pleasure. We’d like to create a lasting impression of excellence by recognizing that everyone has a different travel preferences and Budget, and we dedicate ourselves to giving a unique style of travel for everyone who wants to add value to their holidays and this is our sole responsibility.
But do this, we need to know when we are getting things right…and when we’re getting things wrong. It’s just as important for us to know when we’re meeting, or exceeding, your expectations as it is for us to know when we are not and when we need to do better.
By sending to us your feedback after your trip with us, you will have the opportunity to not only let us know what you think of our service, but also to give us the specific details of your compliment or complaint. If you’d like to compliment a staff member in particular or comment on some aspect of our service in general, you can be sure we’ll pass your comments on.

COMPLIMENTS

Everyone appreciates a pat on the back, and to be recognized for a job well done. Every time you pay a staff member a compliment, your comments are recorded and we make sure that those staff members who’ve gone the extra mile get the recognition they deserve. It will therefore be appreciated if you could fill in this compliments form to send your compliment.

COMPLAINTS

If you are unhappy with our service, we need to know about it. This gives us the chance to put he matter right and ensures we improve our service to you in the future.
The quickest way for your complaint to be addressed is to speak to our staff member at our offices, either personally or by telephone. You can also put your complaints in wrighting using this form here.

HOW WE WILL RESPOND

Of course we’ll do our best to resolve your complaint immediately and with the minimum of inconvenience to you.
The first thing do to is to try and understand exactly what the problem is and what we can do to pit the matter right.Sometimes admittedly, we’re not able to sort the problem out right away. If we can’t resolve a complaint by the following day rest assured that you will receive:

+ A written acknowledgement of your complaint
+ The name and contact details of the staff member that is dealing with it.

If your complaint is going to take a while to investigate, we’ll make sure we keep you informed of the progress. We always do our best to try and resolve a complaint within two weeks. If for some reasons we are unable do so, we’ll write to you explaining why, and let you know when your complaint will be resolved.

After four weeks, we’ll send you a final response or a further progress report if investigations are still being conducted.

STILL NOT HAPPY?

If for whatever reason you are not happy with the response you receive from us, please get in touch with the person or department that handled your complaint. You can then discuss, and agree on what steps will be taken next.
If you are still not happy with our efforts to resolve your complaint, you can request a review from the African Home Adventure Limited office through this contact us.

We really do appreciate your feedback. The more feedback we have from you the more we can get it right every time for every client.

 

 
HOW TO PAY
HOSTEL BOOKING
CONTACT US
AFFILIATE PARTNERS
  visa master card  
African Home Adventure Limited
info@africahomeadventure.com
YWCA Parkview Suites, Ground Floor
Nyerere Road, Opposite Central Park
P.O. Box 4473 - 00200 Nairobi
Hotline: +254 (0) 722 760661/+254 732739483

Tel : +254 20 2222237
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... Registered and Licensed Tour Operator ....10% Discount for HI Card holders

© 2017 Africa Home Adventure Limited

Your gateway to budget accommodation in Nairobi-Kenya